Our Guarantee & Return Policy

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We Guarantee 100% Customer Satisfaction On All Our Merchandise!
Here at Neatstuff.net  we offer free shipping by US Post within the continental
USA on most all items in our store. Big heavy items that do not ship for free will be marked with a note
stating that they do not ship for free.  However, most items will indeed ship for free.


Customer Satisfaction
Your satisfaction is guaranteed 100%. If for any reason you are not totally satisfied with your purchase from Neatstuff you are welcome to send it back to us for a full refund or exchange. (Please read our return policy). 

We pride ourselves in the excellent service we provide to all our customers. When you contact or place an order with us we will personally (as in a REAL person ) will email you a response usually within an hour or two! We ship most all packages United States Post Office Mail, (unless you specify otherwise) this means no matter where you are located in the continental US you will receive your order generally within 2 to 7 days. For fast delivery of over seas orders we offer AIR MAIL-USPS or UPS. If the item you order is not in stock we will let you know. We do our best to keep the Neatstuff pages current and up to date. If the item is not marked sold out then we should have it in stock.

About our vintage items: 
We pride ourselves in offering our customers a nice selection of quality vintage toys and other assorted collectible items. Our grading system is the same system that is standard for this industry. It is based on the 1 through 10 condition rating system.  #1 being very poor condition and  #10 being MINT or like new condition. We have been conservative in our grading of the old items that we offer. This assures your total satisfaction of the item upon receiving it.

Do not discard your purchase receipt. All returns must be accompanied by your purchase receipt. Returns will be credited or refunded in the same method of payment as they were purchased. To Return an item; Pack the item in a sturdy carton
with plenty of protective packing material. Seal with strong tape.
Return packages to: 
2570 Cameron Lake Road 
Okanogan Washington 

We must first authorize returns.
1. Do not return any item without contacting us before hand! We are not responsible for any returns with non-protective packaging. 
2. For your protection, ship all returns prepaid and insured USPS mail . We will refund your returned postage when appropriate. 
3. All returned items must come back to us in the same condition that you received them in. This includes all the original boxes, paper work and or accessories. Damaged boxes will not be accepted. All new items must be returned with  their original paper work  (Diagrams Owners Manuals etc.) and must include their undamaged box. 
4. We allow our customers 2 days to inspect their purchase, if after this time perid has passed we can not accept it back. We do our very best to offer all our items at the lowest price possible. All item purchase prices are final.
5. We do our very best to provide good informative descriptions of all our items along with nice clear images. There will be a 15% restocking fee on all returns that are sent back for no reason such as the item is not what you expected it to be. The descriptions on each item clearly explains all about it along with it's size and clear pictures. No restock fees would be charged on returns if the item is damaged and or in non-working condition when it arrives to you. 

Credit Cards 
1. We accept Master cards and Visa cards."Your card will be billed under the name "Harlequin" Customer/Card Holder address and all related information is verified with your issuing bank before your order is shipped. For your security, both card companies require verification of card number, expiration date, and billing address. Some restrictions may apply. 
1. Prepaid Orders Certified funds in the form of money order or bank cashiers checks are recommended. 

2. To Expedite Service use a bank wire transfer. Please allow for price fluctuations. If you send a personal check as payment, it must include your name, address and daytime phone number. NSF We charge $15.00 for all returned personal checks. For your assurance of purchasing with confidence from our website we offer a SSL SECURE ORDER FORM. All credit card information is sent to us with the latest and most secure software available. With SSL ENCRYPTION you can be assured your card information is in safe hands. 

To The SSL Secure Order Form 
Layaway Plan: 
Short Term Installment Plan. This option is available for approved customers wishing to purchase items in installments. I am happy to work with anyone who would like to purchase an item and are willing to complete the transaction within 60 days. A minimum 50% down payment is suggested. We do not offer the layaway plan for items under $75.00. 

Shipping Methods
We recommend using United States Postal Service (USPS) priority mail for most items. From our experience, USPS offers the best service and insurance polices available. For large orders over 60 pounds and over sized packages we offer United Parcel Service (UPS) their fees for large packages are less then the US Postal Office. We also ship Federal Express over night. These are our recommendations, however shipping preference is your choice! 

We will ship to most anywhere in the world!

To Place an order 
We make ordering very simple for you. Our secure orders page is straightforward and easy to fill out. Be sure to take note of the item number and category as you browse through the pages of Neatstuff. We do not have any confusing shopping carts or long detailed forms that you need to submit. If you would like to place your order by telephone or fax please use this number 1-509-340-3802. All other ordering methods must be placed from our secure orders form.

Please, for your protection do not send confidential information through email. Email is like an open post card, anyone may read the contents! If you have any other questions your always welcome to Email Me

Liability Disclaimer
PLEASE READ CAREFULLY - YOU MAY NOT ORDER FROM THIS WEB SITE UNLESS YOU READ THE FOLLOWING LEGAL DOCUMENT AND AGREE TO ITS TERMS. BY ORDERING FROM THIS SITE YOU ARE INDICATING YOU HAVE READ AND UNDERSTOOD EACH PROVISION AND AGREE TO ALL OF THE FOLLOWING: I, the Purchaser, declare that I am at least 18 years of age, that I am familiar with the laws and regulations in my jurisdiction, if any, governing the purchase and use of items from www.neatstuff.net. I will read and understand all warnings, disclaimers, and warranties related to the products offered once I receive the item from www.neatstuff.net. Old vintage items and or new items are potentially dangerous and can cause serious injury and even death. I acknowledge that I am responsible for using any products purchased from this site www.neatstuff.net  I, the Purchaser, do agree to use any and all products safely and legally and hereby agree to indemnify and hold harmless www.neatstuff.net, its owners, employees, agents and affiliates for any and all legal action arising from purchase, use or ownership of items purchased from www.neatstuff.net, including, but not limited to any lawsuit or claim by myself or a third party for bodily injury, death or illegal activity. Our line of tin toys are intended for use by adult collectors only. Our tin toys do not necessarily meet the current standards of safety set by the U.S. Consumer Product Safety Commission (www.cpsc.gov)  By purchasing from this site, I, the Purchaser, indicate that I have read and understood the above liability waiver and that I agree to be bound by its terms. 

** Terms and conditions are subject to change without notice. 

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